a. Damaged or Incorrect Products: If you receive damaged or incorrect products, please contact our customer service team at [contact@vapeswholeseller.com] within [number] days of receiving your order.
b. Return Authorization: Returns must be authorized by our customer service team before sending products back. Unauthorized returns may not be accepted.
c. Condition of Products: Products must be returned in their original packaging and in unused, unopened, and resalable condition.
2. Refund Policy
a. Refund Eligibility: Refunds are issued for damaged or incorrect products only.
b. Refund Process: Upon receiving your return, we will inspect the products. If they meet the conditions outlined in Section 1, we will process a refund to your original payment method.
c. Refund Timeframe: Please allow [number] days for the refund to be processed and reflected in your account.
3. Non-Refundable Items
a. Used Products: We do not accept returns for used or opened products.
b. Sale Items: Sale items are non-refundable.
4. Return Shipping
a. Return Shipping Cost: Customers are responsible for the cost of return shipping unless the return is due to our error.
b. Return Address: Contact our customer service team at [contact@vapeswholeseller.com] to obtain the correct return address.
5. Exchange Policy
a. Exchange Process: We do not offer direct product exchanges. If you would like to exchange a product, please follow the return process, and place a new order for the desired item.
6. Cancellations
a. Order Cancellations: Once an order is placed, it cannot be canceled or modified. Please review your order carefully before completing the purchase.
7. Contact Information
If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer service team at [contact@vapeswholeseller.com].
